Not Receiving Emails – (NOT Registered FH) MX Record and Nameservers are NOT Pointing to Fasthosts

NOTE: Domain name is NOT registered with Fasthosts and Nameservers are also NOT with us.

Our sincerest apology for this inconvenience. We have checked on the domain name XXXXXXXXX and the main reason you are not receive emails or you are getting an error message when sending an email to any email address under the domain name is that the MX record (email server) is not pointing to us.

To resolve this, you need to contact your Nameservers provider ( XXXXXXXXXXXXXXXXX and XXXXXXXXXXXXXXXX ) and ask them to point back the MX record of the domain name to us. The Nameservers mentioned above are owned by XXXXXXXXXXXXXX. Once this is done, please give it within 24 – 48 hours for it to start working. Our MX record IP address is 213.171.216.114 or smtp-in-114.livemail.co.uk. If anything is unclear or if there is anything I can do for you, please feel free to let us know.